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Please select a topic
 Site security
Privacy policy
Cookies
Quick search
Advanced search
Cannot find a product
Shopping cart
Shipping and handling
Customs and taxes
Return policy
Open an account
Tracking a shipment
Billing
Contact
Site security
Security
When you navigate through the various pages of our site, the connexion is usually a regular connexion. Such is the case when you use the search engine, for instance. However, as soon as you need to enter any confidential information (name, address, credit card number, etc.), you go on a secure connexion.
To protect the confidentiality of such information, we use the SSL (Secure Socket Layer) protocol, an encryption technology used to exchange confidential information over the Internet. Depending on the version of your navigator, you will get 40 bit or 128 bit encryption, meaning the information you send is encoded with a key containing 240 (1 followed by 12 zeros) or 2128 (3 followed by 38 zeros) characters. It would take supercomputers months to crack the key.
You know you are in SSL mode when the locked padlock appears in the status bar of your browser. Click on the padlock to view the Certificate of our company.
Privacy policy
We know "spamming" is a concern for all people who use the Internet. At Ace-lighting, we guarantee we will never sell, give out or otherwise divulge any confidential information you transmit to us. You can see our complete privacy statement here.
Cookies
Cookies are small files (4 kb maximum) which are written to your browser to enable the server to know which page you are viewing. If they are turned off, the shopping cart will not work as the server will have no way of identifying the correct customer. Cookies also enable us to make shopping easier for return customers, as they will not need to reenter all the information for shipment.
Quick search
In the "Quick search" box, just type your query and select whether it is a keyword, product code, wattage, etc. Then click on the search button.
Advanced search
The "Advanced search" lets you refine your search criteria. Simply type what you are looking for in the appropriate box (you can use only one or multiple criteria). "AND" searches for products corresponding to all the criteria you have entered. "OR" searches for products containing one of the criteria. For example, a search on "fluorescent" AND "blue" might yield a few items, but a search on "fluorescent" OR "blue" will show all fluorescent products and all blue products (a few hundred products).
Cannot find a product
Most of the time, if a search does not return the product you want or returns nothing at all, it is the result of a typo. However, if you cannot find a product and have checked that the information you entered for the search is correct, please contact us, making sure you include as much information about the product as you can (brand, wattage, type, voltage, product code, etc.). We will get back to you as soon as we have found it.
Shopping cart
To add an item to the shopping cart, simply click on the “Add to shopping cart” button. To find the items you need, you can use our quick search or advanced search engines, or you can browse our catalog.
Once you have found everything you need, you can check out by accessing the shopping cart and clicking on the “Order” button. If you wish to change the quantity of an item before checking out, all you have to do is change the appropriate field and click on “Change quantity”. To remove an item from the shopping cart, select the “Remove” box and click on “Remove selected”. You can select multiple items to be removed at once.
After you click on “Order”, you switch to our secure server and are asked to provide your country and state (or province) so we can calculate the taxes (if applicable) and shipping costs before asking for any other information. You will also be asked if you wish your purchase to be billed to your account if you have one. The following screen asks for your shipping address and credit card or account number. Please fill in all required fields. Once you click on “Process order”, at the bottom of the screen, your order will be entered in our system and you will receive a confirmation of your order be e-mail.
Shipping and handling
Shipping is handled by UPS Standard. All costs are calculated before you give any credit information. The detailed shipping costs can be found here.
Customs and taxes
Orders from Canadian provinces are subject to GST or HST, except orders from Quebec, which are subject to GST and PST.
Orders from outside Canada are not subject to Canadian taxes. However, customs fees, if any, are the responsibility of the customer. All shipments will be identified according to their content and its value.
Politique de retour
Warranty:
Ace-lighting will respect all manufacturer's warranty.
Damaged merchandise:
All damaged merchandise claims must be made to the shipping company.
Return:
1. If we sent you the wrong product, you can return it for a full refund, including shipping and handling fees.
2. On any other product return, there is a 25% return fee and Ace lighting does not pay for shipping.
Open an account
To open an account, simply fill out the request to open an account. If your credit is approved, you will then be able to purchase items from us without using a credit card.
Track a shipment
Shipment tracking is done through UPS' service. When we send out your order, you will receive an waybill number which you can use to track the location of your shipment.
Billing
- All prices are in US dollars.
- Credit card bill will be in the name of Éclairages Solaires FGC inc.
Contact
Ace lighting
162, Sacré-Coeur
Québec (Québec) G1N 2W2
CANADA
Phone: (418) 522-5693
Fax: (418) 648-1205
E-mail: info@ace-lighting.com
1 800 463-6978
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